Return/Exchange Policy

Returns/Exchanges

 

We make every effort to fulfill your order correctly, completely and with the utmost care and concern.  However, we do realize that sometimes returns are unavoidable.  If you need to return an item for either exchange or refund please read the following guidelines:

Form 4473 Failure – If your ATF 4473 form fails to go through, your purchase cost will refunded minus 20% restocking fee.

All returns must be made within 30 days of the invoice date.  Please take the time to inspect your item within 30 days of the invoice date. Returns made after 30 days will be refused.

Any newly manufactured item should be returned to the manufacturer for exchange.  In most cases, the manufacturer carries the warranty on these parts and needs to be replaced by the factory as not to void that warranty.  When in doubt, please contact the manufacturer first to make arrangements for the return.

Exchanges are handled in the order received.  Depending upon season, volume of business or product availability, you may experience a short delay in receiving your exchange.

All returns are subject to inspection or testing at our facility.  If we deem the product to be satisfactory and as advertised, the total refund could be less a 20% restocking fee.

All accessories originally shipped with the item must be returned with the item (including magazines, etc.) to receive a full refund.
Return shipping charges will not be refunded.

Returned items should be sent using Ground service through any carrier.  COD packages will be refused.  Charges incurred from shipping centers will not be reimbursed.

**Custom orders with non standard features including but not limited to custom serial numbers, coating, paint, hydrodip, engraving etc cannot be returned or refunded. If there is a 4473 failure you have the option of retaining the parts minus receiver set.

If you have any questions about a Return and/or Exchange, please email sales@kaiserus.com